Return / Exchange

Need assistance with returns or exchanges? Our FAQ on Return/Exchange provides straightforward answers to common queries. Discover the simplicity of our process and explore options for hassle-free adjustments.

How do I return an item?

Request and process a return using the "RETURNS" link at the bottom of this page.

How do I exchange an item?

Step 1: Request and process a return using the "RETURNS" link below. Step 2: Place a new order.

What do I do if I received an incorrect item in my shipment?

Step 1: Check the items against your packing slip and original order. Step 2: If you feel that we shipped something in error, contact Client Services at [email protected]

Is the Return Shipping label free?

Once a return arrives at our facility, it is typically processed within 4 business days.

How long will it take to process my return?

Once a return arrives at our facility, it is typically processed within 4-6 business days.

Where is my Credit?

Depending on program, order, and payment type, credits are issued to credit cards, corporate accounts, or individual iManage accounts. Please contact [email protected] for further assistance.

What do I do if I lost my Packing Slip?

Our Customer Support team will be happy to provide you with a copy of your packing slip and can be reached at [email protected] or 1-888-380-5646.

Can I return embroidered/modified garments?

When an item is modified, it becomes customized and cannot be returned to inventory for resale. Therefore, we cannot accept returns for modified garments. Modifications include any type of decoration, alteration, or adjustment to a stock garment.

What is your return policy?

Return(s) are accepted for unworn, unwashed, unaltered, unembroidered, and undecorated garments with original tags attached for a period of up to 30 days from the date of delivery. You may return items using the trackable method of your choice. If yo

How do I know if you received my return?

Once your return is received and processed, we will send an email notification to the email address associated with your order. Haven't received the email?. Step 1: Check your spam folder. Step 2: Track your package to ensure it arrived at our facili